Privacy Policy

At https://valbax.com, the commitment to protecting privacy and the security of personal data is a priority. This Privacy Policy explains the collection, use, disclosure, and safeguarding of information when visiting the website and purchasing timepieces.

1. Data Controller and Contact Information

Valbax acts as the “Data Controller” for the information provided. A Data Protection Officer (DPO) has been appointed to oversee privacy matters.

  • Company Name: Valbax
  • DPO Contact: hello@valbax.com
  • Mailing Address: 45 Kovan Rd, Singapore 548130

2. Information Collected

Information that identifies an individual (“Personal Data”) is collected to provide a seamless luxury shopping experience:

  • Identity Data: Name, title, and date of birth.
  • Contact Data: Billing address, delivery address, email, and phone number.
  • Financial Data: Payment card details (processed securely via third-party gateways; full card numbers are not stored by Valbax).
  • Transaction Data: Details about payments and watches purchased.
  • Technical Data: IP address, login data, browser type, time zone setting, and location.

3. Use of Data

Data is processed only when there is a legal basis to do so:

  • Order Fulfillment: To process and deliver watches, including international shipping and customs documentation.
  • Customer Support: To manage the customer relationship, such as warranty claims or repairs.
  • Marketing: To send updates on new collections (only with explicit opt-in consent).
  • Security: To protect the website from fraud and unauthorized access.

4. Data Sharing and Third-Party Disclosures

To protect company interests and user privacy, data sharing is strictly limited to essential “Data Processors” who are contractually bound to protect the information:

  • Logistics Partners: Courier services for package delivery.
  • Payment Processors: To facilitate secure transactions.
  • Legal Compliance: Data may be disclosed if required by law or to protect legal rights in court.

5. International Data Transfers

As a global watch retailer, data may be transferred to and processed in countries outside the user’s own. A comparable standard of protection is ensured for these transfers through Standard Contractual Clauses (SCCs).

6. Data Security and Retention

Industry-standard security measures are implemented, including SSL encryption and secure servers.

  • Retention: Order records are kept for a period of 7 years to comply with tax and regulatory obligations.
  • Account Data: This is retained until a request for account deletion is made.

7. Legal Rights

Depending on the user’s location, rights may include:

  • Access to a copy of the data.
  • Correction of inaccurate information.
  • Deletion of data (Right to be Forgotten).
  • Withdrawal of Consent for marketing at any time.
    To exercise these rights, the DPO can be contacted at the provided email address.

8. Cookies and Tracking

Cookies are used to improve the user experience.

9. Limitation of Liability

While every reasonable precaution is taken, no method of transmission over the internet is 100% secure. Valbax is not liable for unauthorized access beyond reasonable control.

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